FAQ

GENERAL QUESTIONS

• Can I make the booking from abroad?

  Yes, of course. Since you’re already on our website, simply head to the “rooms” section on the website and choose the room you want to book. Follow the instructions to complete your booking.

• What does the move-in process look like?

  Once you’ve arrived at the hotel, we’ll do a mini tour and onboarding for your comfort. The process takes no longer than 5-10 minutes.

  You can check in any time after 15:00.
  *20 EUR fee will be applied for late check-in after 23:00.

• How do I pay for my room?

  On the first day of every month we’ll send a pre-payment invoice for the month. Payment is always due within 5 days of receiving the invoice.

  To make payment, you can ether do a bank transfer or to avoid bank fees and commissions, you can head down to the nearest branch of Latvijas Pasts make your payment there.

• When is check-in and check-out?

  Check-in anytime after 15:00.
  Check-out time is until 12:00 (noon).

• Is it possible to check in before 2 pm?

  You can request an early check-in shortly before your arrival. Please send us an email with your request 1-2 days prior to your arrival to see if we can accommodate.

• Is it allowed to smoke?

  No. It is strictly forbidden to smoke inside the building. The fine is 100 €.

• What do I do if something is wrong with my room?

  Write us and email to support@duckrepublik.eu and inform us of all the issues. Our maintenance team will handle it all ASAP.

• Do you have a hairdryer?

  No, but you are allowed to bring your own.

• No, but you are allowed to bring your own.

  Yes, of course. Please reach out to us at support@duckrepublik.eu so we can advise on availability.

• Can I pay in cash?

  No. At the moment only wire transfer payment methods are available. You can pay cash at any post office in Latvia and they will transfer the money to us via bank.

• Are pets allowed?

  No. Sorry.

• Can I stay If I am under 18?

  Nope, sorry.

• Do you provide laundry service in the hotel?

  Yes, of course. We have the laundry room in the hotel and all you have to do is make a booking.