Duck Republik is looking for a Customer Support Specialist for a Trendy International Student Residence. Location: Riga, Latvia
Duck Republik - is a unique student hotel and accommodation community for international students and interns in modern and cosy student hotels, was born in 2020 out of the desire to offer what was missing in the market – affordable high-quality student housing and community lifestyle living. Currently company has a one student hotel in Riga.
As any ambitious young republic, we plan to conquer more locations!
What will you have to do?
Day-to-day communication with new customers, answering their questions and leading them through formalities in order to make booking happen
Manage relationships with current customers, giving support and answers on their stay-related questions. Making all the best for a positive experience of each.
Updating database of customers, controlling payments and debts, preparing new contracts and extensions.
Update company occupancy status and forecast
Managing clients in 4 cities in the Baltics, with over 500 bed places
Serving customers by providing product and service information and resolving product and service problems in a timely and accurate way.
Adjusting client database in Scoro platform (agreements, invoicing, etc.)
Issuing invoices and following up on payment history
Managing cash machine reports and other reports for accounting department
Taking part in team meetings and brainstorming
Managing maintenance and following up with clients to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
What are we looking for?
Young and motivated
Proficient English and Latvian language skills, both written and orally, Russian will be considered as advantage
We'll consider previous experience in hospitality or customer care field an advantage
Proactive problem solution and excellent communication skills
Legal permit to work in Latvia (in case of foreigners). Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Excellent communication and problem-solving skills
Initiative, common sense, independent judgment, quick thinking
Patience when handling tough cases
Ability and willingness to work with customers from around the world
What does Duck Republik offer?
Competitive base salary
Flexible working hours
Work laptop and cell phone
Modern, hip office in Riga
Chance to launch and develop a completely new project
Opportunities to grow as the company expands in Latvia and the region
Do you have any questions? Reach out to us at Ada@duckrepublik.eu. We're happy to help and we look forward to your application!
One kind note. Unfortunately, due to our workload these days, we'll be able to contact only the candidates selected for further interviews. If you don't hear from us within two weeks after applying please assume that we weren't able to advance your application. We hope you understand. Thanks!